We bought vouchers from Ensogo for a 3D2N Boracay package with round-trip tickets and accommodation sold by Three Kings Travel and Tours. We had to badger them for weeks with calls because they never updated us promptly. They lied repeatedly about sending updates. They unprofessionally rejected our calls and even threatened us via text. They sent us our plane tickets at the very last minute. AND they did not give us what we paid for.
Three Kings Travel and Tours are unprofessional and incompetent. They are liars and thieves.
Do yourself a favor and NEVER DO BUSINESS WITH THREE KINGS TRAVEL AND TOURS. Do your loved ones a favor and WARN THEM ABOUT THREE KINGS TRAVEL AND TOURS.
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Long version,with pics!
February 2013. Ensogo sent me an email as usual about their newest deals. One particular deal caught my eye: a 3D2N all-in Boracay package for P6,000:
After consultation with friends, I bought the vouchers. After another round of discussions, we set the date for the election weekend, May 11 to 13.
I called the vendor, Three Kings Travel and Tours, mid March to have our trip reserved. Or rather, I tried to call them. The landline number they posted in the vouchers are unavailable. The cellphone number they gave for Mr Thomas Terodillo had me listening to Avril Lavigne's damning me and wishing I were there to no avail. Yes, that's his ring-back tune or whatever it's called.
I got scared. Was I just scammed?
So I contacted Ensogo and complained that the contact numbers they gave for the deal were all unavailable. Thankfully, they gave me new numbers for Three Kings Travel and Tours and I called them up immediately. The numbers worked this time. Unfortunately, the dates we wanted were unavailable already due to the expectedly busy election weekend.
I reported the sad news, but my friend insisted and persisted that we will go to Boracay on those dates.
March 22, 2013. We called Three Kings Travel and Tours again and my friend sweet-talked his way to confirmation:
Election weekend in Boracay, woohoo!
April 8, 2013. Almost one month before our confirmed departure. I called up Three Kings Travel and Tours again to follow up on our reservation. She said that our hotel reservation is already ok but the plane tickets are still being processed and that we should expect an update from them a month before our departure. I pointed out that that's just 3 days away. She replied, "A, ganun na nga po, Sir".
After the call, they sent me a reservation form to fill up. How could they have confirmed our hotel accommodation and process our plane tickets if I still had to fill up a reservation form? In any case, I sent the accomplished form back immediately:
April 18, 2013. Less than a month before our departure. No news from Three Kings Travel and Tours. I called them up to follow up our reservation. A girl picked up the phone and told me that she'll call back once she gets my reservation info. She did call back after an hour.
"Sir, the travel dates you picked are not available. I suggest you pick a weekend in June."
I was shocked! "Miss, we had those dates reserved and confirmed by your agency almost a month ago!"
She replied, "Sir, wala pong nagconfirm sa min ng dates na yun."
"I'll send you an email with the confirmation of those dates."
With an unmistakable air of haughtiness, she replied "Sige, Sir". It's as if she wanted to say "Tignan natin kung may mapakita ka."
So I immediately forwarded to her the confirmation email from March 22.
She called back after an hour.
"Okay, Sir, confirmed na po yung May 11 to 13. To follow na lang po yung eTickets nyo."
Now choose from one of the following:
A. "Wala po kasi sina Sir Von at Sir Tom at sa xxx pa balik nila."
B. "Naka sick leave po si Sir Tom"
C. "Nasa meeting po si Sir Tom"
Mix and match those items and you have an idea what they've been telling us every time we call them.
May 3, 2013. Friday. One week before we leave. I called Three Kings Travel and Tours again to follow up on the friggin tickets which they've been promising to send us for almost a month at this point. A guy answered.
"Sorry Sir, wala kasi si Sir Tom. Siya lang kasi ang pwede maghandle ng mga plane tickets for the Boracay package. Down po kasi yung system ng xxx Airways kaya hindi kami makabook ng maayos. Kausap nga po ni Sir Tom ngayon ang xxx about our bookings sa kanila kasi nawala nga lahat nung previous bookings namin. I'll leave a note na lang on his desk to follow up on your reservation"
"So sa Monday pa to maasikaso? Wala kayong pasok sa weekends di ba?" I so wanted to add " What the hell do I care about other people's tickets? I called for MY tickets, dammit!"
"Yes, Sir, ganun na nga."
"E less than one week na lang yun before our flight!"
"Kaya nga Sir we'll work on weekends nga just to fix all the previous bookings na nawala namin pati yung sa case nyo na malapit na ang alis."
"E eto na ang last weekend before our flight. Kala ko wala kayo this weekend?"
"Kaya nga, Sir, iwan na lang ako ng note sa desk ni Sir Tom para maasikaso nya kagad kayo"
Friendly note: galingan nyo naman pagsisinungaling niyo.
May 6, 2013. Monday. I called Three Kings Travel and Tours once again to follow up. Again, Sir Tom is still unavailable but they're working on it and the tickets should be sent to my email on Thursday, lunch time.
May 9, 2013. Thursday. Needless to say, the tickets were still not in my inbox after lunch. I gave Three Kings Travel and Tours a call around 1. They asked me to call by 3. I called around 330. They asked me to expect the tickets by 5. Past 5, the tickets were still nowhere to be seen, I called their office, and nobody was answering already because they were already closed.
May 10, 2013. Friday. My friend took up the calling duties. Through a lot of effort, they finally, FINALLY, sent us our tickets and vouchers around noon:
YOUR TICKET GOING BACK TO MANILA IS TO FOLLOW. WHAT THE HELL!?!?!
Oh, and then they called us after sending the ticket, asking us to do a deposit for our booking fees. WHAT THE HELL!?!?!
My friend got upset, understandably, and replied along the lines of "Isaksak niyo na lang sa baga niyo!"
Around 130, as I was about to call Three Kings Travel and Tours once again, they called me up.
"Sir, itutuloy niyo pa po ba?" - at nageexpect ka?
"Ano na bang status ng mga tickets and reservations?"
"Yun nga Sir, you have to pay P450 per person for booking fees and deposit nyo na lang sa bank."
I lost my cool at this point. "Late niyo na nga binigay ang ticket tapos ngayon niyo lang sasabihin sa min na may kailangan pa kami bayaran? Paano namin aasikasuhin yan e hapon na?"
The guy on the line gave the phone to another guy. One's Tom, the other's Von. I don't know which is which and I don't care.
He explained again about the booking fee. I again answered in a heated manner.
He replied "Sir, wag kayong sumigaw!"
E gago ka pala e! Kung ginagawa niyo ng matino ang trabaho niyo, hindi kita sisigawan! How I wish I said that at that moment.
He, however, tried to appease me, and told me that instead of paying our booking fees, we'll just shoulder the cost of one of the transfers. I agreed to finally end that issue.
But how about the return tickets? He told me to expect the tickets and call by 8pm since they'll still be in the office by then. Then he made it 6pm when whoever he asked scoffed at the idea of them staying until 8 in the office.
6 pm came and of course, there were no tickets. There was also nobody answering the phone in Three Kings Travel and Tours by then.
I called Tom Terodillo's mobile phone, got damned by Avril again, and he wasn't answering as usual. My friend got hold of him and he said he sent the tickets 45 minutes ago, and he'll check what the problem is when he gets access to a PC, and he was just stuck waiting for a cab. It was a rainy Friday evening, understandable.
What wasn't understandable was that by 9pm, he turned off his phone again to avoid our calls.
My friend bombarded his number with tons of angry SMSs. And wow, he replied:
Ang kapal no?
We were ready to give up on our Boracay trip and getting ready to plan our next legal moves at this point.
May 11, 2013. Saturday. Our supposed departure date. I checked my email and found this:
I checked the tickets and it explicitly said that we have to surrender the credit card and ID of the person who booked our tickets. I sent him an email and an SMS regarding this, but no replies. Fortunately, we found out that it wasn't needed.
Oh and the return tickets were for the 1045PM flight. Ang galing no?
We were able to get to Boracay, with a little mix up in the transfers ( Jerome Estroblahblah that is a group of 6), and got our room. The hotel by the way (Villa Romero) was good and the people were very nice. The receptionist even shared our frustrations with Three Kings Travel and Tours. Apparently, they've been sending people to their hotel with no advanced announcements and some guests got angry in the process before.
I wish it ended there, but no.
When we got to the hotel, I asked about the breakfast. As you remember, the package included free daily breakfast and a dinner buffet. The receptionist said that it wasn't included in our service voucher:
She showed me vouchers they received from past guests. In the Inclusions part, Daily breakfast and Dinner buffet was included.
She called their contact to follow up on our voucher. The contact won't give her Three Kings Travel and Tours' number. So I gave Thomas Terodillo's number for her to contact.
When we woke up, we were told that she was able to contact Thomas Terodillo, and that the daily breakfast was included, BUT NOT THE DINNER BUFFET. He explicitly said that.
At that point, I was so fed up with Three Kings Travel and Tours that I didn't care anymore.
P.S. There was another group of 4 that availed of the package as well. And they were also angry with how Three Kings Travel and Tours handled them.
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To everyone, yes I'm ranting. However, it has now been my mission to WARN everyone about Three Kings Travel and Tours. They have been incompetent and unprofessional. They are liars and thieves. Please, for your sanity NEVER DO BUSINESS WITH THREE KINGS TRAVEL AND TOURS. I also implore you to spread the word and WARN YOUR LOVED ONES ABOUT THREE KINGS TRAVEL AND TOURS.
These people do not have a place in our country's Tourism industry. They are imparting a disservice, instead of service. There's was nothing fun at all with our experience dealing with them.
Hopefully, if enough people spread this story around, when anyone Googles Three Kings Travel and Tours, this blog post will be the top search result and warn them who they will be dealing with.
